1). Problem Statement, Company Background & Problem Background
Often times in organizations, change is initiated because there is a dissatisfaction with the status quo. When companies seek to move in a new direction, improve something, or solve problems, change is afoot. Select an organizational problem to confront, analyze and solve. If you cannot use a real issue for these assignments, you can generate a fictional problem. Problem Statement, Company Background, Problem Background and Company Background will be the first component and first phase of your organizational change project. For this exercise/assignment you will create have three sections. Problem Statement: The first section is very brief and succinct statement of the organizational problem, which you are attempting to address. These should be between 1 and 3 sentences at the most. Here are some examples: Problem Statement Example 1: This report will address a retention problem at ABC Company, which has affected the organization in additional hiring, re-training, onboarding, and lost production costs. This report will define the problem, investigate the cause, propose a solution and implementation plan that will target the underlying issues. Problem Statement Example 2: This project paper will investigate declining profits at Smith’s Furniture Factory. Although customer relationships remain high and market share is strong, unknown internal issues have a caused a significant drop in profits for the past year. Currently, the specific cause remains unknown; however internal reports show a significant rise in the operating costs within the Manufacturing Department. This paper serves as a written report detailing the investigation, root cause analysis, solution, implementation, and evaluation plan regarding this problem. Company Background: The second section will be less about the problem, but more about providing the context of the problem. It should discuss, the industry the company is in, brief mention of the market or competitors if need be, company history, major players and leaders, union or non-union, etc. (These are not required elements but ideas for the type of thing contained in this section. Problem Background: The third section of this Exercise will be a more detailed discussion of the Problem Statement. It should discuss the effects of the problem, symptoms, costs, and internal reaction to it, and so forth. Generally speaking this section will discuss the “story” of the problem, discussing when it started, how it was noticed, reactions, and lead the reader up to the current state of this issue today. There is no strict length requirement for this assignment, approximately 3-5 pages. Be sure to change the name of your organization if you are doing this for your employer in order to honor any proprietary agreements you may have with them. You are responsible for the information you reveal. 2). Diagnosis: Root Cause Analysis & Results
Remember, when organizational problems exist, they cannot be solved until the root-cause has been identified. Many organizations do not pursue this phase. They either assume they know that answer or they are rushed to produce results and they begin treating the symptoms of the problem before they understand it. This phase is perhaps the most critical aspect of an organizational intervention. Your job is to write a paper (approximately 3-5 pages) in which you research and uncover the root cause of your organizational problem. There are many ways to approach this process and part of this assignment is to get you to research root-cause analysis methods, implement them, and report on the results. Feel free to consult the text, library, other books and articles. Be sure to avoid unreliable sources. Reference your sources per APA style. I do not want to require specifics here because this is your project; however such an assignment will likely cover, but are not limited to the following things: (1) Method of investigation used and why – (surveys, interviews, observation, focus group, analysis of extant data)
(2) Results which could include tables, charts, responses, etc- what did you find out?
(3) Your analysis of the results- What do the results tell you? How do they shed light on the issue?
(4) Other relevant information as you see fit. 3). Proposal: Organizational Change Solution
Now that you have uncovered and identified the root cause of the organizational problem or performance gap, you can more effectively plan the appropriate solution. In this exercise you will discuss your plan to address the origin of the problem. Once again you have total freedom here, but be thorough. Your plan will need to:
1- Address each facet of the problem, as well as, justify your actions.
2- How much could your solution improve things? Try to quantify this in dollars if possible. Typically you will either make the company money or save the company money. How much?
3- What are your measureable goals for success? Your goals must be measurable, otherwise, what defines success? What are they?
4- Buy-in: How will you get management support for your plan? Will employees support it? If not, how will you deal this?
5- Implementation- How do you plan to roll out your solution?
6- Organizational Resistance- What are some potential obstacles to your plan? How will you overcome them?
7- Once again, include any other relevant information that corporate executives would want to know? Anticipate what the CEO concerns and questions would be and try to answer them in your report before they are asked. 4)Comprehensive Organizational Change Plan
You have finished your organizational investigation into your company problem… almost. You are now ready to put it all together into a final report.
Compile a final report for the executive leadership team of your organization.
You will need to add one additional element or section that you have not addressed so far, evaluation. Include a plan that explains how you will monitor progress after the implementation process is over. Many change solutions/plans fail over the long haul because there is a lack of follow-through or oversight. Make sure your evaluation plan addresses how progress will be monitored and ensure that gains made, will not be lost. – How often will progress be checked?
– How will you check it? (monthly reports, weekly reports, observation, surveys, etc.)
– Will you gather data?
– What will the data look like? (production numbers, customer ratings, job evaluations, etc.) These are just a few questions to get you thinking. Do what works for the company. Keep it realistic. Most companies won’t allow you to conduct surveys every month, so be sure to think through your evaluation plan. It must mesh with the organization and be doable.
The textbook is Strategic Management Communication for Leaders, Robyn Walker
The two online university library sources are any books that are in ebooks, ebrary, or books24X7
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